A letter to our clients

Dear Valued Client,

I hope you’re doing well!

As our website management family continues to grow, we’re making an important change to help provide more consistent, organized, and reliable service for everyone.

Beginning July 1, I will gradually transition all website management clients to a scheduled weekly maintenance day. This change will be rolled out over time, so not every client will receive their assigned day immediately. I’ll be reaching out individually as each client’s schedule is finalized.

What This Means for You

Your website management plan will continue to include up to 10 hours of maintenance each month, divided into approximately 2.5 hours per week.

During your assigned maintenance day, we work on any website requests you’ve submitted by email, including:

Content updates
Graphic changes
Image replacements
Page edits
Website maintenance
Plugin and theme updates
Website backups
SEO improvements
General website upkeep

This dedicated schedule allows us to give each client focused attention while ensuring every website receives regular care throughout the month.

Sending Update Requests

Once you’ve been assigned your maintenance day, I ask that you submit your website updates at least 24 hours before your scheduled service day whenever possible.

Requests received after your scheduled day may be completed during the following week’s maintenance window unless they require emergency attention.

Why I’m Making This Change

This new scheduling system will allow us to:

  • Provide more consistent website care.
  • Complete updates in a timely and organized manner
  • Reduce delays caused by last-minute requests.
  • Ensure every client receives dedicated time each week.
  • Continue delivering high-quality service as my client base grows.

Our commitment to your business hasn’t changed. In fact, this update is designed to improve communication, organization, and the overall experience you receive.

Thank you for trusting me with your website. I truly appreciate your business and look forward to continuing to help your online presence grow.

If you have any questions, please don’t hesitate to reach out. (972) 379-7005

Thank you,

Tiffany Hannah
IDM Hosting

Hello,

As part of your Website Management plan, we are implementing a dedicated weekly maintenance schedule to ensure every client receives consistent, focused attention.

Your scheduled website maintenance day is: [sent by email]

On your scheduled day, we will review and complete any website updates that have been submitted before the start of your maintenance window. This may include:

  • Website content updates
  • Image and graphic changes
  • Text revisions
  • New page additions
  • Minor design improvements
  • Plugin and theme updates
  • Website health checks
  • Backup verification
  • General maintenance and optimization

To help us stay on schedule, please submit any requested changes at least 24 hours before your scheduled maintenance day whenever possible. Requests received after your maintenance window may be completed during the following week’s scheduled service unless they require immediate attention.

If you have an urgent issue, please don’t hesitate to contact us. We understand that some situations can’t wait, and we will do our best to accommodate them.

This scheduling system allows us to provide faster turnaround times, better organization, and more dedicated attention to every client’s website.

Thank you for trusting us with your website. We appreciate your business and look forward to continuing to help your online presence grow.

Best regards,

Marco Fuentez

IDM Hosting
Website Management & SEO Services

 

Hello,

As we begin transitioning to our new Website Management schedule, we understand that your assigned maintenance day may not be the same day many of you originally selected. We know this is a small adjustment, and we truly appreciate your patience as we implement a more organized system that allows us to better serve all of our clients.

Please remember that you can continue sending your website updates, revisions, and requests at any time. There is no need to wait until your scheduled maintenance day to contact us.

However, unless your request is urgent, updates will generally be completed on your assigned weekly maintenance day. This scheduling system allows us to dedicate focused time to every client’s website while providing more consistent service throughout the month.

Important Communication Update

Effective immediately, all website update requests should be emailed to salonidentitymobile@gmail.com.

To ensure nothing is overlooked, we are no longer accepting website images, graphics, or update requests through text messages. Email provides a centralized location for tracking requests, organizing files, and maintaining accurate records of all changes made to your website.

We appreciate your understanding as we continue improving our services and creating a more efficient experience for everyone.

If you have any questions about your scheduled maintenance day or need assistance, please don’t hesitate to reach out.

Thank you for allowing us to manage your website. We look forward to continuing to help your business grow online.

Best regards,

Marco Fuentez
IDM Hosting
Website Management & SEO Services

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